RETURN & EXCHANGE POLICY
FREE EXCHANGEWITHIN 7 DAYS
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EXCHANGE / RETURN PERIODOnline orders: 07 days from successful delivery
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APPLICABLE POLICIESExchange Policy
Exchange is applicable once per orderApplicable Exchange Cases
•Customer requests size/style change and the order/product meets CCHAT's conditions.
•Customers exchanging for a different style will pay the price difference if the exchange order value is higher than the original product. CCHAT does not refund excess amounts in any form.
•All cases where products/orders have defects confirmed by CCHAT:
-Manufacturing defects: torn, dirty, scratched, loose buttons, broken zipper, sewing defects, material defects, mold, color bleeding, rust, broken parts...
-Wrong/missing products compared to order: color, size, quantity, product type.
Non-Applicable Exchange Cases
•Purchase or receipt (online orders) exceeds 7 days.
•Accessories: earrings, bracelets, necklaces, chokers, clips, tags, brooches, silk scarves...
•Adhesive clothing: tube tops, spaghetti straps, tank tops, sleeveless (cotton, jersey, knit)
•Underwear products.
•Items on sale over 50%.
Return Policy
•Customers can return products when the product/order has defects confirmed by CCHAT and they don't want to exchange for another product.
•Manufacturing defects: torn, dirty, scratched, loose buttons, broken zipper, sewing defects, material defects, mold, color bleeding, rust, broken parts...
•Wrong/missing products compared to order: color, size, quantity, product type.
•Refund via customer's provided bank account.
•CCHAT covers 100% of return shipping fees.
Product Conditions for Exchange / Return
•Product is intact, with all tags, accessories, boxes, bags, and gifts included.
•Product has not been altered, used, washed/ironed, has no strange smell, and is not damaged by external factors.
•Product has been used and stored according to CCHAT's instructions.
•Exchange order value must be equal to or higher than the purchased products.
Exchange / Return Fees
When submitting an exchange/return request to CCHAT, customers need to pay the following fees in addition to product price differences01
Exchange / Return by RequestCustomer pays two-way shipping fees, including:
•Shipping fee
•New order delivery fee: 30,000 VND
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Exchange / Return due to CCHAT's ErrorCustomer does not need to pay exchange fees
Steps to Exchange / Return Products
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For Online OrdersStep 1: Customer submits exchange/return request to CCHATStep 2: Customer provides product images/videos as requested by CCHATStep 3: Customer sends the product back to CCHAT following instructionsStep 4: After receiving the product, CCHAT processes the request within 2 business days
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For In-Store PurchasesWas this article helpful?Have feedback or questions? Reach out to us at cskh@cchat.vn or call 0868 506 800 Customer Service for assistance, thank you!
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